Botsplash Dashboard Integration Documentation

Overview

Botsplash Dashboard is a comprehensive customer engagement platform that enables agents to interact with customers across multiple channels including chat, SMS, email, and voice. The dashboard provides a unified interface for managing customer conversations, viewing interaction history, and accessing detailed customer analytics.

Platform Capabilities

For Agents

Unified Inbox: Manage conversations across all communication channels in one interface
Real-time Chat: Engage with customers through live chat with instant messaging capabilities
Customer Context: Access complete customer history, interaction logs, and behavioral data
Multi-channel Support: Handle SMS, email, social media, and voice communications seamlessly
Team Collaboration: Share conversations, transfer visitors, and collaborate with team members
Analytics & Reporting: Track performance metrics, response times, and customer satisfaction

For Businesses

Centralized Customer Management: Single view of all customer interactions and touchpoints
Workflow Automation: Automate routing, responses, and follow-up actions
Integration Capabilities: Connect with CRM systems, helpdesk tools, and business applications
Customizable Interface: Adapt the dashboard to match business processes and branding
Scalable Architecture: Support for teams of any size with role-based access controls

Developer Integration Options

Botsplash offers multiple integration approaches to embed customer engagement capabilities into your existing systems:

Embed the complete Botsplash dashboard as a widget within your CRM or agent applications. This provides the full dashboard experience without leaving your primary interface.

Best for:

CRM systems (Salesforce, HubSpot, custom CRMs)
Agent desktop applications
Customer support platforms
Call center interfaces

Key Features:

Complete dashboard functionality in iframe widget
Customer-specific conversation loading
SSO and implicit authentication options
Domain whitelisting for security

📖 Read the Dashboard Widget Integration Guide

2. Direct Link Integration

Use direct URLs to link to specific customer conversations and activity pages within the Botsplash platform. Perfect for creating seamless navigation from your application to customer engagement tools.