Botsplash Chat Widget Documentation
Botsplash Chat Widget is a powerful, customizable web chat solution that enables businesses to engage with website visitors in real-time, capture leads, and boost conversions. This documentation provides comprehensive guides for implementing and optimizing the chat widget across various industries.
Core Chat Capabilities
🚀 Intelligent Lead Capture
- Pre-chat forms with customizable fields, visitor data pre-population from website forms, smart routing to appropriate agents or departments, and lead qualification through automated conversations
💬 Live Agent & Bot Communication
- Real-time messaging with live agents, AI-powered chatbots for 24/7 availability, seamless escalation between bot and human agents
📊 Analytics & Tracking
- Google Analytics integration with detailed event tracking for comprehensive performance measurement
🎨 Complete Customization
- Branded chat themes matching your website design, flexible display options (floating, inline, button-triggered), custom routing rules based on visitor behavior, and personalized welcome messages
Industry-Specific Applications
- Insurance Companies - Capture quote requests, qualify leads through vehicle/property details, route to specialized agents, provide 24/7 claims support.
- Mortgage Companies - Guide loan applications from pre-qualification to closing, create rate urgency, enable cross-selling opportunities.
- Lead Generation Companies - Maximize paid traffic conversion with smart routing, ensure TCPA compliance, offer premium pricing for chat-verified leads with real-time transfers
- Lead Marketplaces - Increase lead quality through pre-qualification scoring, provide conversation transcripts to buyers, improve matching accuracy.
Getting Started
Choose your implementation approach based on your business needs:
- Basic Installation - Standard floating chat widget
- Advanced Routing - Smart visitor routing to appropriate flows
- Inline Chat - Embedded chat for dedicated support pages
- Analytics Setup - Comprehensive tracking and optimization